Our Impact

At Compaid, we believe that every individual deserves access to the tools and resources necessary for independence and success. Our commitment to empowering individuals with disabilities is exemplified through our comprehensive Digital Skills Training and Accessible Transport services.

Digital Skills: Empowering through technology

In today’s world, digital literacy is essential. Our Digital Skills Training program equips individuals with disabilities with the knowledge and confidence to navigate technology, enhancing their ability to connect, learn, and thrive in the digital age. By providing the opportunity and resources to get online safely, use of digital devices, and find essential information, we are significantly enhancing the wellbeing of the disadvantaged individuals we can reach.

Learn more about Digital Skills

Approx

1.5 million

people in the UK don’t own a smartphone, tablet, or laptop (Good Things Foundation)

Approx

8.5 million

adults lack the most basic digital skills (UK Consumer Digital Index 2023)

Measuring our impact

Over 3,880 digital skills sessions delivered in the last 12 months

In the past year, we have provided digital skills training to over 1,500 participants, helping them gain essential skills like online communication, social media, job searching, and basic computer operations.

Improved Employment Opportunities

Participants in our program have reported a 60% increase in job readiness, with some securing employment thanks to their newly acquired skills.

95%

of our digital skills clients say that our training makes them feel happier and more confident

66%

of our digital skills clients say they have learned a new skill they are using consistently in their daily life

100%

of our volunteers say supporting our clients in the centre and through Outreach is ‘very fulfilling’ and ‘benefits both the trainer and the client’.

85% of participants report increased confidence

After completing our digital skills training, participants have reported feeling more confident in using technology to achieve personal and professional goals.

There is a real need for support like this for older people like me who did not grow up with computers and smartphones, and who need help when things go wrong. My trainer is very easy to get on with and always puts me at ease, so I never feel anxious even when I’m struggling to learn something new. Thank you for all your support.

Gavin Outreach Client

Accessible Transport: Removing Barriers to Mobility

Transport is a crucial aspect of independence. Compaid’s Accessible Transport provides safe, reliable, and accessible transport options for individuals with disabilities or limited mobility, enabling them to engage fully in their communities, access medical appointments, and socialise with friends and family.

Learn more about Accessible Transport

Approx

1 in 5 disabled people

in the UK cannot travel due to inaccessible travel options. (The Motability Foundation)

6.5 million

people with a disability often/always feel lonely (ONS)

Measuring our impact

Over 30,000 passenger journeys

delivered by our community transport service across Kent’s districts in the last 12 months.

90% of our passengers reported a reduced feeling of loneliness

Feedback from our passengers showed high levels of satisfaction, with many noting the importance of our reliable service in their daily lives and the friendships they have made whilst travelling with us.

Increased transport options

Partnership with Kent County Council, Age UK, local parish councils and many more groups in our community enabled us to deliver increased transport options for everyone.

97% satisfaction rating

from Kent County Council’s mystery shopper survey conducted last autumn

I’m 91 now, and where I live is very isolated from local amenities. I used to have a car, but it’s old so repairing it now just wouldn’t be worth it, especially with other bills I’m paying for. I’m fortunate to still be healthy but I do get very tired, so I stopped driving in January.

I found out about Compaid’s Out & About buses, which are so convenient for me. This door-to-door service now gets me to Waitrose and the post office each week, without wearing me out, and I no longer need to rely on my daughter

Fred Compaid Passenger

Looking ahead

Compaid is dedicated to continuously enhancing our Digital Skills Training and Accessible Transport. In the coming years, we aim to:

Expand our Outreach Training by 20%, reaching even more isolated and disadvantaged people across Kent Sustain current levels of passenger numbers for our door-to-door transport, and increase as funding becomes available.