Introduction
Compaid views complaints as an opportunity to learn and improve for the future, as
well as a chance to put things right for the person [or organisation] that has made the
complaint.
Aim
Compaid aims to provide a fair complaints procedure which is clear and easy to use
for anyone wishing to make a complaint. This will be achieved by:
- publicising the existence of our complaints procedure so that people know how to
contact us to make a complaint - making sure everyone at Compaid knows what to do if a complaint is received
- making sure all complaints are investigated fairly and in a timely way
- making sure that complaints are, wherever possible, resolved and that
relationships are repaired
Definition
A complaint may be generally defined as an expression of dissatisfaction, however
made, about actions taken or lack or action.
A complaint can be received verbally, by phone, by email or in writing.
This policy does not cover complaints from staff, who should refer to
Compaid’s internal Grievance and Anti-Bullying and Harassment policies on such matters.
Read our full policy here:
This policy will be reviewed every 3 years and amended as necessary, or earlier
in accordance with forthcoming legislation.
